Privacy Policy

1. Introduction

Vertex Homes is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our residential placement services or interact with our website.

We operate in accordance with Taiwan's Personal Data Protection Act and maintain strict protocols to ensure your information remains secure and confidential.

For questions about this policy or how we handle your data, please contact us at [email protected].

2. Information We Collect

Personal Information You Provide

When you engage our services or contact us, we may collect:

• Name and contact details (email address, phone number, mailing address)
• Residential preferences and requirements
• Employment information and income details (for lease qualification)
• Identification documents (passport, residence permit, as required)
• Financial information relevant to rental agreements
• Any other information you choose to provide in communications with us

Information Collected Automatically

When you visit our website, we automatically collect:

• Browser type and version
• Operating system
• IP address and approximate location
• Pages visited and time spent on site
• Referring website or source
• Device information

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site usage. For detailed information about our cookie practices, please see our Cookie Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide residential placement services, arrange property viewings, coordinate with property owners, and facilitate lease agreements
• Communication: To respond to inquiries, provide updates about properties, and maintain ongoing client relationships
• Legal Compliance: To verify identity, conduct due diligence, and comply with legal obligations under Taiwan law
• Service Improvement: To analyze usage patterns, improve our website, and enhance service quality
• Marketing: To send relevant information about our services (only with your consent, and you may opt out at any time)
• Record Keeping: To maintain accurate business records and documentation

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to provide our services to you
• Consent: Where you have explicitly agreed to specific uses of your data
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your personal information with:

• Property Owners and Managers: To facilitate viewings and lease agreements
• Legal and Financial Professionals: When required for lease review and due diligence (with your consent)
• Service Providers: Trusted third parties who assist with business operations (e.g., website hosting, email services) under strict confidentiality agreements
• Legal Authorities: When required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Secure encrypted connections (SSL/TLS) for data transmission
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure data storage facilities
• Employee training on data protection and confidentiality
• Incident response procedures for potential breaches

While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to take appropriate measures to protect your own information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Typical retention periods:

• Active Clients: Throughout the service relationship and for a reasonable period after to address any issues
• Inquiry Records: Up to 2 years from last contact
• Financial Records: As required by Taiwan tax and accounting regulations (typically 7 years)
• Marketing Communications: Until you unsubscribe or request deletion

7. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restriction: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for specific processing activities at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your personal data is primarily stored and processed in Taiwan. If we transfer data outside Taiwan, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Significant changes will be communicated through our website or via email to active clients.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: